Free standard shipping for Domestic orders over $200AUD.
FREE for orders over $300 - 3-5 business days* for Capital Cities/Metro Areas
$10.00 for orders under $300 - 5-7 business days* for Regional
$40.00 - 7-10 business days*
Please allow 24 hours to process your order, upon placement (MON-FRI). Initial order confirmation emails are not confirmations of shipping. Once your order has been confirmed, you will receive additional communication regarding shipment.
Orders placed over the weekend will be processed the next business day.
During sale periods and public holidays, processing times may vary and may take up to 3 business days - excluding standard shipping times.
If you have any questions about our shipping times, or would like to enquire about your order, please contact our customer service team at firstname.lastname@example.org
TRACKING YOUR ORDER
Once your order has been confirmed, you will receive a shipment notification. This will include a tracking ID. You can track your order via the link provided in the email, or directly via the carrier's website. If you are unable to find your tracking code, please contact us.
TERMS AND CONDITIONS
If you do not receive your order, and it is returned directly to us, you will be contacted to organise re-shipment. The additional shipping cost to resend the order, will not be covered by North Collective Shop and will require payment. If you do not wish to organise a redelivery of the order, the initial shipping fee will not be refunded. If your order is damaged, or if there is an item missing from your order, please contact us immediately, quoting your order number.
Please note: North Collective Shop does not cover any additional customs, duties, freight or taxes associated with your order. These additional costs must be covered by the receiver.